Something isn’t working: get help
Start by checking that you are in the correct business and have an internet connection. If a document or customer is missing, clear the search and check the date range.
Choose the screen you use for SmartBill:
- Note what you were doing and the exact error message.
- Open the account menu and choose Contact support.
- Describe the issue, screen, and time it occurred.
- Send the request and wait for the confirmation.
- Note the message and whether you use iPhone or Android.
- Tap the account picture and choose Contact support.
- Describe what you tried to do and what actually happened.
- Send and wait for confirmation.
After a document, payment, or upload error, first check whether the action already completed before trying again. Do not include passwords or full card details. If you cannot sign in, start with the sign-in guide.