Sign in and reset your password

Use the method you registered with: email and password, or Google or Apple when the button is shown.

Choose the screen you use for SmartBill:

Desktop

1. Open the sign-in screen.
2. Enter your email and password and sign in, or use the relevant sign-in button.
3. If you forgot your password, choose Forgot password?, check the email address, and request a reset.

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Desktop browser — Enter your email and password. The password-reset link is just above the sign-in button. This capture shows the Hebrew interface.

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Enter your email and password. The password-reset link is just above the sign-in button. This capture shows the Hebrew interface.

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Desktop browser — Check that the email address in this dialog belongs to your SmartBill account. The capture shows the Hebrew interface.

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Check that the email address in this dialog belongs to your SmartBill account. The capture shows the Hebrew interface.

Mobile app

1. Open the app and enter your account details.
2. If you choose Google or Apple, complete the window that opens and return to the app.
3. To reset a password, tap Forgot password? and follow the email instructions.

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Mobile browser — Sign-in in a mobile browser, shown in Hebrew. Google and Apple sign-in options may differ in the installed app.

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Sign-in in a mobile browser, shown in Hebrew. Google and Apple sign-in options may differ in the installed app.

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Mobile browser — Enter your account email to request a reset link. This capture shows the Hebrew mobile browser interface.

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Enter your account email to request a reset link. This capture shows the Hebrew mobile browser interface.

Check your spam folder too. If you registered with Google or Apple, try that same method again. Do not send your password or sign-in code to support.

If sign-in succeeds but your account does not open

After you sign in, the Sign In button keeps loading while SmartBill loads your businesses and office. This usually takes a moment.

If SmartBill shows We could not load your account, check your internet connection, then choose Retry or sign in again. SmartBill shows Loading your account… while it retries. If the message returns, contact support and provide your account email and the businesses you expect to access. SmartBill only opens businesses and offices you are still a member of.

Next steps

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